A customer has the right to withdraw from a sale freely and without giving a reason up to 14 days following receipt of the item. In such a case, they must return the item to you within the 14 days following their withdrawal. We will refund the cost of the item to the customer, but they will be responsible for the delivery and return costs.
If you have already received the payment for your sale, you will be obliged to make a return transfer on the day the item is sent back.
A customer has no right to withdraw in the case of a personal handover of the item ("Direct personal handover" delivery option)