Postal delivery: You can decide whether to insure the parcel or not. Without insurance, you will not be compensated by the transport company in the event of breakage and you will be responsible for all costs.
If you insure the parcel via La Poste or Mondial Relay, the cost of insurance is €23/kilo. In the event of a problem, we will refund the customer directly and in full and you will have to request compensation from the delivery service in question.
Delivery by Selency: If you use the delivery “by Selency” service, please note that the insurance is calculated according to the value of the item and your item is insured for its sale price on the website. In order to benefit from this insurance, you must have at least protected your item with bubble wrap and film at a minimum. If the product is not protected when the transporter arrives, they will make you sign a waiver of liability and you will be liable for the costs of any breakage.
Other deliveries: If you are offering another type of transport, remember to find out about the insurance options.